My group is missing

Open the group in WhatsApp Web and let it sync. Open Group info if needed, then return to WAxtract and refresh. The extension lists synced groups found in the current session; it does not independently verify every group in your account.

Some phone numbers are unavailable

Some member identifiers do not have a phone-number mapping in the current session. Privacy settings and changes to WhatsApp Web can also affect availability. WAxtract reports unavailable numbers and does not guess hidden digits.

The loaded roster looks incomplete

Open Group info and wait for the member list to load before retrying. If WAxtract cannot establish completeness, use its warning as part of the result. A download containing some contacts is not a guarantee of a complete roster.

My subscription has not appeared

Return to the same Chrome profile and extension used to start checkout, then refresh the subscription status. Payment confirmation can arrive after the checkout return page. Do not pay again to fix a delayed activation. Use Manage subscription for billing once access is active.

I need more help

Use the support contact shown here once launch setup is complete. Include the extension version, the step that failed, and the displayed error. Do not send contact lists, WhatsApp login details, payment-card information, or account tokens.

Support contact will be published before paid launch.